nuvoca.ai is a phone assistant for the German Mittelstand. It takes the recurring calls a customer-service team fields every day, answers the standard cases end to end from the company’s own knowledge base, hands the complex ones to a person with the context already gathered, and writes the outcome back to the CRM. GDPR-compliant, aligned with the EU AI Act, and rolled out through a network of IT service providers across the country.
The firm is a strategic partner and co-investor. The mandate: an assistant that integrates deeply enough into a company’s processes to work as a team member, not a switchboard. Nordling Outdoor, where the firm holds the growth mandate, is one of nuvoca’s reference customers. The firm sat on both sides of that rollout.
Capability
- Standard inquiries resolved end to end, from the company’s own documents
- Complex calls handed over warm, with the caller verified and the request already captured
- Structured intake: the details a person would otherwise type up after the call
- Customer records updated in the CRM, so the next call starts informed
Outcome
A GDPR-compliant system in which customer inquiries are resolved at once and the human team is freed for the work that needs a human. The engagement is ongoing.